Refund policy

The policy

Any paid plan can be refunded in full within 30 days of the payment. You do not have to explain why, and we do not ask. Write to support@yeses.io from the address on the account and we will refund it.

This applies to the first payment on a plan and to a renewal you did not mean to take. If a renewal caught you out, say so — that is exactly the case this policy exists for.

How long it takes

We approve refunds within two business days. Payments are handled by Paddle.com Market Ltd, which acts as the merchant of record, so the money is returned by Paddle to the card or account it came from. Banks usually take a further three to five business days to show it.

Cancelling instead

Cancelling stops the next renewal and is not the same as a refund. You keep the plan until the period you have already paid for runs out, and the account then moves to the free plan. You can cancel yourself from billing settings inside the app, at any time, without writing to anyone.

Nothing you have made is deleted when a plan ends. Reviews already running finish normally, your files and approval history stay readable, and the free plan simply limits how much new work can be started at once.

The trial

New organizations start on a 30-day trial of the Business plan and it takes no card, so there is nothing to refund. When it ends the account moves to the free plan on its own. A trial never converts into a payment by itself.

Who to write to

support@yeses.io, and a person reads it. yeses is operated by an independent business trading as yeses.io.