Support

How to get help

Email support@yeses.io. There is no ticket system to sign up for, no portal, and no account needed. If you are a reviewer who was sent a link and has never used yeses, you can write to the same address.

We answer within two business days. Usually sooner. If something is broken and blocking you, say so in the subject line and it goes to the top.

What to include

None of this is required, and all of it makes the answer faster and more likely to be right the first time.

• The email address on the account, if you have one
• What you expected to happen, and what happened instead
• The project or review it concerns, by name. Do not send files unless we ask
• A screenshot of anything the product said to you, including the exact wording of an error

Things with an answer already written

• Connecting Slack, including what to do when a channel stays silent
• Refunds and cancelling, which run 30 days, no questions asked
• What we hold and how to have it removed, including for reviewers who never signed up

Asking us to delete something

Write to the same address. You do not need an account to ask, and a reviewer does not need to go through whoever invited them. Requests about personal data are answered within 30 days, which is the commitment on the privacy page rather than the two days above.

Who answers

yeses is operated by an independent business trading as yeses.io. Support is not outsourced, which is the reason for the two-day figure rather than a shorter one.